Return Policy

What if you need to return your purchase?

You may return new items sold by Rampconnection.Com within 30 days for a refund, minus shipping costs.

Rampconnection.Com does not accept returns of the following items:

• If the item you purchased had free shipping, the actual shipping cost will be deducted from your refund.
• Items should be returned in their original packaging. Customer is responsible for shipping all items back.
• In order to arrange a return just call us at 1-877-744-2565 and we will guide you through the process. We will help you determine what the correct product is if you ordered the wrong item.

Items that are Not Returnable:

• Modular wheelchair ramps
• Any type of custom ordered ramp
• Items not purchased from Rampconnection.Com
• Any item that has obvious signs or use or abuse or is missing parts or pieces
• Clearance items – (clearance items are clearly advertised as clearance items so you’ll know before you buy.)

Product Exchanges:

• If you receive a faulty item and need to exchange it for the same item, please call us at 877-744-2565 and we will guide you through the process and arrange for shipping back to our location.